A man says
he's recovering from "sticker shock" after being charged $1,171 for
using WiFi on his Singapore Airlines flight.
Meanwhile
Passenger Jeremy Gutsche wrote on
his blog that he willingly purchased 30MB of Internet service for $28.99
and knew there were fees for going beyond the limit. He added, though, that he
didn't realize it would cost that much.
"So
what does it take to rack up $1200 of internet use? In my case, just 155 page
views, mostly to my email," Gutsche wrote. He also said he spent an hour
uploading a PowerPoint document.
"I
wish I could blame an addiction to NetFlix or some intellectual documentary
that made me $1200 smarter. However, the Singapore Airlines internet was
painfully slow, so videos would be impossible," he wrote.
OnAir,
the company that supplied the WiFi on Singapore Airlines, said users are fully
aware of what they are signing up for.
"It's
entirely transparent and you have to opt in and say you're prepared to go over
the pre-paid limit," company spokesman Charlie Pryor told USA TODAY Network.
Pryor
would not comment on this particular situation, but he said it's the first time
the company has received a complaint from a user over a charge.
"To
consume several hundred megabytes during one flight takes much more than basic
e-mail viewing, for example downloading heavy attachments, cloud access and
using Skype," OnAir's spokesperson Aurélie Branchereau-Giles said in a
statement.
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